Lawson Products Sales Support Representative in Denver, Colorado

Sales Support Representative

Location CO - Denver

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SALES SUPPORT REPRESENTATIVE

Company:

Kent Automotive services customers from a wide array of important industries. Customers ranging from collision and mechanical repair shops to OEMs depend on us to keep them stocked with the parts they need to keep their vehicles running. Kent Automotive also provides industry-leading tools, such as our PROS Profit Enhancement Tool®, to improve efficiency and profitability.

Now is the time to join us – we’re growing throughout North America.

Purpose:

We are seeking a Sales Support Representative to provide service support to an assigned customer base, ensuring customer satisfaction and account retention with Kent Automotive.

Responsibilities:

  • Work as a link between the customer and Kent's operations.

  • Provides hands-on account service support to an assigned customer base.

  • Maintains inventory, replenishes and arranges products in bins.

  • Aids customers in locating merchandise.

  • Responds to customer inquiries and requests.

  • Processes product returns.

  • Assists with the set up of new accounts.

  • May assist customers with the Web ordering process.

  • Ensures customer satisfaction and account retention.

  • Solves problems proactively. Makes front-line decisions to provide superior service.

  • Makes simple presentations to customers to develop an understanding of Kent’s value proposition and demonstrate the quality and reliability of Kent’s products.

  • Educates customers regarding online marketing programs.

  • Assists in growing accounts through the sale of additional items from Kent’s product line.

  • Provides information about Kent and its full line of products.

  • Assesses customer needs to identify and recommend additional products.

  • Reports sales potential to Account Service Manager.

Requirements:

  • Must be able to move up to 50 pounds of product, possibly up and down stairs at customers’ locations.

  • Local travel with some overnights.

  • Must be proficient with technology including MS Office

  • Mechanically inclined

  • Some sales ability

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities