Lawson Products Customer Service Representative in Chicago, Illinois
Customer Service Representative
Country: United States
Job ID: 11676
Since 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity and overall performance. As a leader in the MRO industry, we partner with customers to make sure they have the right maintenance and repair parts on hand when needed.
We’re looking for a motivated Customer Service Rep to provide excellent customer service to Lawson Products’ sales reps, customers and internal teams.
Our corporate headquarters is located in Chicago, IL. This will be a hybrid model. We offer a competitive benefits package that includes vision, dental, medical and retirement benefits, as well as a paid holiday and PTO package. The hours for this role are 10:30am - 7:00 pm and the starting rate is $19.25/hour.
Responds to a minimum of 40 calls per day in an inbound call center.
Maintain a strong performance against established key performance indicators.
Input and modify customer orders in SAP system.
Provide status of orders, quotes, returns, product audits, credits and invoice rebill requests.
Track order shipments and provide proof of delivery upon request.
Provide basic account balance information for account invoices due to payment. May be required to processes customer credit card payments.
Process document requests.
Process credit and debit memo requests that fall within department policy.
Answer common product questions as first line of response.
Resolve transactional discrepancies and customer complaints.
Other duties as assigned.
Qualifications & Requirements:
High School Diploma or GED.
Minimum 1 year experience in an inbound call center, preferred.
Effective verbal and written communication skills.
Basic computer skills and the ability to navigate company internal and external websites.
Microsoft Office knowledge including, but not limited to, Outlook, Word and Excel.
Basic maintenance, repair and operational (MRO) product knowledge is preferred.
SAP experience, a plus.
Possesses entry-level problem solving kills.
Previous manufacturing/distribution and sales experience a plus.
Ability to maintain customer-focus and multi-task in a fast-paced environment.
Lawson Products is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.