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Lawson Products Customer Service Representative in Chicago, Illinois

Customer Service Representative

City: Chicago

State/Province: IL

Country: United States

Division: Corporate

Job ID: 11403

Customer Service Representative: The hours are 10:30-7 Monday-Friday.

Since 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity and overall performance. As a leader in the MRO industry, we partner with customers to make sure they have the right maintenance and repair parts on hand when needed.

We’re looking for a Customer Service Representative with strong interpersonal skills and the energy to work in a fast-paced environment. Our Customer Service Representatives provide support to field sales team and customers.

This position is located in Chicago, IL. We offer $18.27/hour; 401k plus vision, dental and medical benefits, as well as a paid holiday and PTO package day one.


  • Responds to inquiries via phone, email and other internal systems.

  • Resolves customer and sales rep issues.

  • Conducts order entry, modification and status activities.

  • Reviews and issues product returns, credit memos and document requests.

Qualifications & Requirements:

  • High School Diploma or GED.

  • Strong analytical skills.

  • Excellent written and verbal communication skills are a must.

  • 3+ years in an in-bound call center environment is preferred.

  • Experience with SAP is preferred.

  • Attendance and punctuality are important for performance.

In accordance with Executive Order 14042, this position will require one of the following:

  • Proof of Covid 19 vaccination or

  • Willingness to obtain the vaccine before hire date (under this option, proof of vaccination is a condition to any offer of employment and must be provided prior to commencement of employment) or

  • Validation of your religious or medical exemption

Lawson Products is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.