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Lawson Products Customer Service Representative in Chicago, Illinois

Customer Service Representative

City: Chicago

State/Province: IL

Country: United States

Division: Corporate

Job ID: 9612

Since 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity and overall performance.

As a leader in the MRO industry, we partner with customers to make sure they have the right maintenance and repair parts on hand when needed.

We’re looking for a motivated Customer Service Rep to provide excellent customer service to Lawson Products’ sales reps, customers and internal teams.

Our corporate headquarters is located in Chicago, IL.

We offer a competitive benefits package that includes vision, dental, medical and retirement benefits, as well as a paid holiday and PTO package.

Responsibilities:

  • Responds to a minimum of 40 calls per day in an inbound call center.

  • Maintain a strong performance against established key performance indicators.

  • Input and modify customer orders in SAP system.

  • Provide status of orders, quotes, returns, product audits, credits and invoice rebill requests.

  • Track order shipments and provide proof of delivery upon request.

  • Provide basic account balance information for account invoices due to payment. May be required to processes customer credit card payments.

  • Process document requests.

  • Process credit and debit memo requests that fall within department policy.

  • Answer common product questions as first line of response.

  • Resolve transactional discrepancies and customer complaints.

  • Other duties as assigned.

Qualifications & Requirements:

  • High School Diploma or GED.

  • Minimum 1 year experience in an inbound call center, preferred.

  • Effective verbal and written communication skills.

  • Basic computer skills and the ability to navigate company internal and external websites.

  • Microsoft Office knowledge including, but not limited to, Outlook, Word and Excel.

  • Basic maintenance, repair and operational (MRO) product knowledge is preferred.

  • SAP experience, a plus.

  • Possesses entry-level problem solving kills.

  • Previous manufacturing/distribution and sales experience a plus.

  • Ability to maintain customer-focus and multi-task in a fast-paced environment.

Lawson Products is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

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